your rights
& our rights
This Terms of Service Agreement (“Agreement”) is entered into by and between EXIT99 Design Studio FZE, a limited liability free zone establishment duly organized and existing under the laws of the United Arab Emirates, with its principal place of business at Sharjah Research, Technology and Innovation Park (SRTIP), Sharjah, UAE (hereinafter referred to as “EXIT99” or “the Studio”), and any individual or legal entity that accepts a Quotation issued by the Studio, engages its services, or otherwise enters into a business relationship with the Studio (hereinafter referred to as “the Client”).
By engaging the Studio, whether through written acceptance of a Quotation, payment of fees, or commencement of services, the Client acknowledges and agrees to be legally bound by the terms and conditions set forth herein.
Scope and Nature of Services
EXIT99 provides professional services in the fields of Brand Strategy, Brand Valuation and Evaluation, eCommerce Solutions, Web Design, and Print Design. The specific services to be rendered in each engagement shall be defined in a formal Quotation, which includes a detailed Statement of Work (“SOW”). The SOW shall constitute an integral part of the Agreement and shall govern the description, pricing, project phases, timelines, and any technical or creative specifications agreed upon by both parties. No services shall be deemed contracted unless expressly stated within a duly accepted Quotation.
Formation of Agreement
A legally binding engagement shall be deemed to have occurred upon the Client’s signature on the Quotation, explicit written confirmation (including by email), or payment of the initial project deposit, whichever occurs first. The Studio reserves the right to refuse service, cancel a Quotation, or modify the scope of services prior to commencement, at its sole discretion. Any verbal or informal agreements shall have no binding effect unless documented in writing and accepted by both parties.
Client Responsibilities
The Client shall cooperate in good faith and provide all necessary materials, assets, data, login credentials, brand collateral, and approvals in a timely and professional manner to enable EXIT99 to fulfill its obligations under the SOW. The Client warrants that any such materials do not infringe upon the intellectual property rights of any third party and that all content provided is accurate, lawful, and fit for its intended purpose. Delays in feedback, approvals, or material submission may result in a corresponding extension of project timelines, for which EXIT99 shall bear no liability.
Fees, Deposits, and Payment Terms
All fees and charges shall be specified in the Quotation. Unless otherwise agreed in writing, a deposit equal to fifty percent (50%) of the total project value shall be payable upfront as a condition precedent to the commencement of work. The remaining balance shall be invoiced upon project completion or upon achievement of defined milestones as stated in the SOW. All invoices are due within fifteen (15) calendar days from the date of issuance. Late payments shall accrue interest at a rate of two percent (2%) per month, compounded monthly, until settled in full. The Studio reserves the right to suspend services or withhold deliverables in the event of non-payment or delayed payment beyond thirty (30) days.
Revisions and Change Requests
The Studio shall provide the Client with a reasonable number of revision cycles as outlined in the Quotation. Any additional revisions, iterations, or change requests that fall outside the scope of the originally defined SOW shall be deemed additional services and billed at the Studio’s prevailing hourly or daily rates. The Studio reserves the right to determine, in its reasonable discretion, whether a request constitutes a revision or a material change in scope. Work on such requests shall not commence until additional costs are approved in writing by the Client.
Ownership and Intellectual Property
Until full and final payment is received, all deliverables, concepts, drafts, and intellectual property created by EXIT99 shall remain the sole and exclusive property of the Studio. Upon receipt of full payment, and subject to these Terms, the Client shall receive a non-exclusive, non-transferable license to use the final deliverables for their intended commercial purpose. The Studio shall retain the right to use any completed work, in whole or in part, for its own promotional, archival, and portfolio purposes, unless expressly prohibited in writing by the Client prior to project commencement. Any use of the deliverables beyond their original purpose (e.g., resale, sublicensing, or redistribution) shall require prior written approval from the Studio and may be subject to additional fees.
Use of Third-Party Tools and Services
In the course of providing its services, EXIT99 may recommend or integrate third-party tools, services, APIs, or platforms (such as content management systems, analytics, payment gateways, or logistics platforms). While the Studio exercises due diligence in such integrations, it makes no representations or warranties regarding the availability, functionality, security, or legal compliance of such third-party systems. The Client acknowledges and agrees that the use of such third-party services shall be governed by the respective provider’s terms and conditions, and that EXIT99 shall not be liable for any acts, omissions, data breaches, or losses arising from the use of such services.
Confidentiality
Both parties agree to maintain the confidentiality of all proprietary, sensitive, or commercially valuable information disclosed in the course of their engagement. This includes but is not limited to brand strategies, pricing information, source files, business data, and client lists. Neither party shall disclose such information to any third party without prior written consent, except as required by law or to fulfill obligations under this Agreement. This obligation shall survive the termination of this Agreement for a period of five (5) years.
Warranties and Limitation of Liability
EXIT99 warrants that it shall perform its obligations with professional skill, diligence, and in accordance with generally accepted industry standards. However, the Studio does not warrant that the services will be error-free, uninterrupted, or yield any specific business result. To the maximum extent permitted by applicable law, EXIT99 disclaims all implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose. The Studio’s total liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client for the specific project giving rise to the claim. In no event shall EXIT99 be liable for indirect, incidental, special, or consequential damages, including loss of business, goodwill, or data.
Termination
Either party may terminate the engagement at any time upon giving fourteen (14) calendar days’ written notice. In the event of termination for convenience, the Client shall be liable for all work performed up to the effective date of termination, and all fees and expenses accrued shall become immediately due. Deposits are non-refundable except where no work has been commenced. EXIT99 reserves the right to terminate the engagement with immediate effect for cause, including but not limited to breach of these Terms, non-payment, unlawful conduct, or reputational risk.
Force Majeure
EXIT99 shall not be deemed in breach of this Agreement for failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, civil disturbance, governmental restrictions, strikes, pandemics, internet outages, or failure of third-party systems. In such cases, affected obligations shall be suspended for the duration of the force majeure event.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Sharjah. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts of Sharjah, UAE.
Amendments and Severability
EXIT99 reserves the right to amend these Terms at any time. Such amendments shall be effective upon publication on the Studio’s official website or notification to the Client. Continued engagement after such notification shall constitute acceptance of the revised Terms. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms, together with the specific Quotation and Statement of Work, constitute the entire agreement between the parties with respect to the services provided and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.